1. Scope of application
étchéaz GmbH, based in Switzerland (hereinafter referred to as étchéaz), is an offline and online label of lifestyle and decoration with a sense of design, quality and sustainability.
These general terms and conditions (GTC) apply to all orders placed on the website www.etcheaz.com or www.etcheaz.ch. These general terms and conditions are subject to change at any time. All contracts are therefore subject to the GTC valid at the time of the order.
The following general terms and conditions govern the contractual relationship between Etcheaz and person (customer) who purchase goods and services via our online store. By submitting an order, you agree to the terms and conditions below. If you have any questions regarding the terms and conditions, please contact us at info@etcheaz.com
If working days are specified as deadlines, this shall mean all weekdays, with the exception of Saturdays, Sundays and public holidays.
2. Registration and customer information
When entering your personal data required for registration, you are responsible for providing truthful and complete information. You are obliged to treat your personal access data confidentially and not to make it accessible to unauthorized third parties.
Confirmation of registration follows immediately after submitting the registration.
You can correct your entries at any time before submitting your order.
You must refrain from interfering with the websites or making any further use of the accessible data outside of the intended use within the platform. Manipulation with the aim of obtaining unauthorized payments or other benefits to the detriment of us or other members may, in addition to legal consequences, lead in particular to loss of access.
Your personal data will be used to support your experience throughout this website, to manage access to your account.
3. Order and conclusion of contract
You place an online order in the store. The order is binding once you have agreed to the GTC and clicked the “Place order” button. This creates a legally valid purchase contract.
After placing your order, you will receive an order confirmation from us by e-mail.
Photographs or graphics shown in the website, catalogues or other media are not contractual. Each Product is a unique piece, handcrafted.
Each product offered on the Site is the subject of an information sheet with a description which can be accessed by clicking on the description or photograph of the product concerned. This sheet presents the essential characteristics of the product.
This information, without being exhaustive, is intended to inform the Customer as fully as possible about the essential characteristics of the products.
4. Prices
Our sales prices are quoted in Swiss francs incl. applicable VAT, excluding shipping costs and duties.
5. Offer
Our online offer is subjected to change and non-binding. As a rule, the items offered in the online store are available.
If it is not possible to deliver one or more items due to a stock shortage, Etcheaz will inform you as soon as possible and offer you equivalent items or a delayed delivery.
If you do not like any of these options, the amount will be refunded or reimbursed in the form of a voucher.
6. Payment options
The object of purchase remains our property until full payment has been made.
· For orders within Switzerland, the following payment methods are available: Credit card, Twint, Google pay, Apple pay, PostFinance.
If you would like to place an order against prepayment or invoice, please contact us by e-mail.
· Orders from abroad can only be paid for by Credit Card, Google pay or Apple pay
In the case of purchase by credit card, your credit card account will be debited upon completion of the order.
7. Our delivery and sales conditions
At check-out, to retrieve you order, you can decide to:
· Click & collect with a pick up at the Showroom.
· Be delivered at the delivery address you have specified in the form of purchase order.
7.1 Pick-up at the showroom: this is free of charge
At the following address and slots
Atelier Zevaco, Gubelstrasse 41, CH-8050 Zürich
Opening hours: Thursdays, Fridays and Saturdays between 10-12 and 14-16. Other slots and schedule possible on appointment.
7.2 Delivery: we will send the items you have ordered to the delivery address you have specified in the form.
In-stock products will ship no later than 3 working days after receipt of the order. For products in the process of being supplied, delivery times may be extended. Details are given in the descriptions of the products concerned.
We use the following companies for deliveries: Swiss post – either priority or economy mail – DHL, UPS, Fedex depending on your choice made at check out.
We deliver worldwide.
For Switzerland, the usual delivery time is 3-5 working days for economy and 1-2 working days for priority. For products from external shipping partners, the delivery time can be delayed by 1-2 days.
For delivery in Europe and internationally, import duties may be payable by the customer. Delivery time may vary depending on location. You will be informed by email of the delays communicated by the delivery provider.
The shipping fees are calculated at check out based on country and parcel size
There are no shipping costs for voucher orders or orders with a value above CHF 500 to be delivered in Switzerland or above CHF 1000 in other countries.
7.3- Most other items that are out of stock can be ordered at any time.
Just email info@etcheaz.com ! Delivery is approx. 10-15 working days, except if other dates are indicated on the website.
We will point out any deviating delivery times on the respective product page.
7.4- If the delivery of the goods fails
Etcheaz can withdraw from the contract. Etcheaz assumes no liability for undeliverable or delayed delivery of products due to incorrectly declared delivery addresses, absence of the recipient, or events attributable to force majeure.
7.5- The delivery period shall be extended
appropriately in the event of circumstances affecting delivery due to force majeure.
Force majeure includes strikes, lockouts, official interventions, shortages of energy and raw materials, transport bottlenecks through no fault of our own, operational hindrances through no fault of our own, for example due to fire, water and damage to machinery, and all other hindrances which, from an objective point of view, were not culpably caused by us.
We will inform you immediately of the beginning and end of such hindrances.
8. Gift voucher
Gift vouchers are vouchers that you can purchase. However, they cannot be used for the purchase of further gift vouchers.
You can pay for your order with a voucher. To do this, enter the code on the voucher in the corresponding field of the order. A gift voucher can only be redeemed before completing the order process and for the full amount.
If the credit balance of a gift voucher is not sufficient for the order, the difference can be settled using the payment options offered. More than one gift voucher can be used for an order.
Promotional vouchers cannot be used to purchase gift vouchers.
The amount of the voucher is fixed. Gift vouchers are issued exclusively in CHF and are freely transferable.
The gift voucher is to be used before the ending period noted on the voucher. The purchase of a gift voucher can only be canceled by our customer service if the gift voucher has not yet been redeemed by the due date. A gift voucher is deemed to have been redeemed when it has been offset against an order or credited to the credit account.
The code is valid only once. Duplicating, editing or manipulating the gift vouchers is also not permitted.
We accept no liability for the loss, theft or illegibility of gift vouchers for which we are not responsible. We also accept no liability for spelling mistakes in the e-mail address of the voucher recipient.
Gift vouchers can be combined with one promotional voucher per order.
9. Promotional vouchers
Promotional vouchers are vouchers that cannot be purchased, but which we issue as part of advertising campaigns with a specific validity period.
Promotional vouchers are only valid for one purchase and for a specified period. Individual products may be excluded from voucher promotion.
Promotional vouchers can be redeemed from a minimum order value of CHF 50; the value of the goods must in any case be at least equal to the amount of the promotional voucher. Any difference to a higher value of goods must be settled using the payment options offered. Promotional vouchers are neither paid out in cash nor do they bear interest.
For administrative reasons, it is not possible to refund any remaining credit. Promotional vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible. The credit balance of a promotional voucher is neither paid out in cash nor does it bear interest
The promotional voucher is non-transferable and cannot be combined with other promotional vouchers.
The promotional voucher will not be refunded if goods are returned in whole or in part, provided that the promotional voucher was issued as part of a promotion and no consideration was provided in return.
10. Right of return
You can cancel the contract within 14 days of receipt of the goods by returning the goods with a description of the reason for the return. The return of the goods is at your responsibility and expense. Timely dispatch is sufficient to meet the deadline.
Only items that are absolutely complete, undamaged and in perfect, unused condition will be accepted for return. The items must be returned in their original, unadhesive and undamaged packaging.
In particular, used, soiled, damaged or badly smelling products cannot be returned. Should this be the case or returned late, we reserve the right to assert claims for compensation and/or refuse to accept returns.
The return must be exclusively :
· First, declare by email with the statement of reason for return to customerservice@etcheaz.com
· Second, to send to the following address: Etcheaz c/o e-return, Butzenstrasse 16, 8304 Wallisellen, Switzerland
Please remember that the goods must be received by us within 14 days of receipt.
If you have returned the goods on time and in the proper manner, you can choose between a voucher or a refund. The shipping costs will not be refunded. The refund transfer will be instructed to the account from which the transfer was made. If you have paid by credit card, the refund will be made to the credit card account.
11. Delivery defects
We ask you to check the delivered items immediately for correctness, completeness and intactness. Complaints about the scope of delivery, material defects, incorrect deliveries and quantity deviations must be reported in writing by e-mail to customerservice@etcheaz.com with a photo within 24 hours of receipt and acceptance of the goods.
The defect will be checked by Etcheaz immediately. If the defect is accepted, you will receive an identical replacement item, if in stock.
The costs for the return shipment will be borne by Etcheaz in this case.
12. Warranty and complaint management
The statutory warranty regulations apply.
The warranties of the articles purchased from Etcheaz are limited to the assurances of the respective artist and manufacturer. In the event of improper liability or personal intervention, all claims shall cease.
We attach great importance to customer satisfaction. You can contact us at any time using customerservice@etcheaz.com. We will endeavor to examine your request as quickly as possible and get back to you. However, please give us some time, as warranty cases often require the involvement of the artist and manufacturer.
In the case of complaints, you can help us if you describe the problem or defect as precisely as possible. If necessary, send us a copy of the order documents or at least state the order number, customer number, etc.
13. Data protection
The protection of your personal data is very important to us. We observe the applicable data protection regulations and secure your data against unauthorized access by third parties (data security precautions).
Our online store is encrypted using SSL (secure socket layer), which means that all data relating to the offer as well as your payment and customer data are transmitted securely to us.
Etcheaz is entitled to use your personal data to send you special offers or information about new collections. You can revoke your consent to the use of your personal data for advertising purposes at any time by email.
We use technical and organizational measures to secure our website and other systems against loss, destruction, access, modification or dissemination of your data by unauthorized persons. Access to your purchase account is only possible after entering your personal password.
14. Applicable law and place of jurisdiction
The contractual relationship between you and Etcheaz is subject to Swiss law, excluding the united nations convention on contracts for the international sale of goods of april 11, 1980 (un sales convention).
The place of jurisdiction for all disputes is Zurich/Switzerland. Etcheaz is also entitled to appeal to the court at the customer’s domicile/place of residence.
étchéaz is a company registered in the Commercial Register of the Canton of Zurich under the number CHE-420.730.718. The company domiciliation is Butzenstrasse 16, 8404 Wallisellen.